Roster / Call centers

Coverage by the hour

Hourly minimums from your forecast.

Available

The problem

Queues spike while agents sit idle an hour later.

How it works

01

Templates for every hour block

02

Minimums from your forecast

03

The solver matches them

The outcome

Queues covered hour by hour.

Modules used

Roster

Solutions

Call centers

More in Call centers

Language and skill queues

Available, set up by you

Agents with the right language on the right queue.

AI overflow

Available, set up by you

AI agents take calls when a slot is short.

See it with your own team

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